Frequently Asked Questions

Where are you sending from?
We are sending from Europe. Please check Delivery to learn more.

Do you send worldwide?
Yes

Is it secure to order this kind of products from LAB-STORY?
We are using extreme stealth techniques to make parcels undetectable. Customs cannot seize your order unless they have informed before. We guarantee that.

Do you send to drop-addresses, PO boxes, etc.?
Yes.

Can I get refund or reship if my order does not arrive to me?
First of all, please be patient and wait at least 3 weeks. If you did not recieved your order after 3 weeks, submit a support ticket to us. Our staff will review your case as soon as possible. If your order lost or stuck at somewhere, we will happily make a reship or full refund.
Please note that, full refund is available only on orders up to USD 400.00 (or equivalent of customer's local currency). Orders over this amount will get 50% refund.
* Reship and refund only available for tracked deliveries, if you have selected a shipping method which do not have tracking, we cannot do anything. Please check Delivery to learn more about shipping methods.

Can I return the purchased items to you?
No, we do not accept returns but if you have a compliant for any reason (underweight item, damaged shipment on the way, etc), please send us a support ticket, we will do our best (reship on most cases) to solve your problem.

Can I resell/drop-ship your products?
Yes, we do not have any limitations. As far as a product in our stock (if you can add to cart, that means it is in stock), you can order to any address.

Do you accept Paypal, Western Union, Moneygram, uPay, Skrill, Stripe, Dwolla, Payooner, Amazon Pay, Google Wallet, Litecoin, Ethereum?
No.

Are you storing the customer information like address, orders, etc.?
We destroy all your information after your order has been furnished.

What do you know about the regulations of these materials?
You are responsible for knowing your local regulations of the products you are purchasing. We are always working carefully and sending promised items in promised conditions with undetectable parcels.